Technical Support Specialist
Company: TEKsystems Careers
Location: Quakertown
Posted on: October 29, 2024
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Job Description:
*Description:*
Kavo Kerr is a managed service provider for dentists office around
the nation. The software they support is called Dexis.
On a day to day basis this team take 15-18 incoming calls and
several email tickets. These calls will last anywhere from 10 mins
to 3 hours. As of Monday September 10th their new ticketing system,
Microsoft Dynamics, has gone live. Someone that has exposure to
this would be great but not necessary since the whole team is
learning it anyways. While 99% of this person's day is spent on the
phone the goal of these calls is to resolve the issue remotely and
on the first call. With that being said they utilize Bomgar to
remote into computers and determine the issue.
Some examples of issues :
SOFTWARE - the PC is not connecting to the database (either local
or on the server)
HARDWARE - machine is not configured to the correct voltage coming
from the wall
These consultants will go through a 4-6 week training class to
learn all of this but prior knowledge will set them apart of other
candidates.
Description:
Summary
Provides first level phone support for all US Dental Platform
locations. Ensures that all Phone support calls are logged,
resolved, or are forwarded to the proper group for resolution.
Responsible for desktop configurations and imaging, providing
ongoing system updates and maintenance of these systems. LAN/WAN
network troubleshooting, and vendor coordination. This person will
be responsible for assisting the Information Technology group with
maintaining Enterprise backups (e.g., Commvault) and supporting
numerous other third party applications (e.g., Microsoft Dynamics,
SAP Oracle, Remedy, etc). Provides IT purchasing services; tracks
purchase requisitions and orders for all US Dental Platform
locations from initial request through final delivery of products.
Monitors the pricing and invoicing of merchandise to ensure proper
payment and cost savings.
Essential Duties and Responsibilities
*Skills:*
software, application support, Active directory, Windows, customer
service oriented, Ticketing system, Technical support, Customer
service, Help desk, Help desk support, Troubleshooting, Support,
Call center, Office 365, Hardware, Application support, Service
desk
*Top Skills Details:*
software, application support, Active directory, Windows, customer
service oriented, Ticketing system
*Additional Skills & Qualifications:*
Customer Service ; these managers will ask someone questions about
irate users so compassion is important but more importantly they
will ask someone to explain something extremely technical is 3
grade terms. This is how CS is defined on this 3D team.
Qualifications
REQUIREMENTS:
- Associate's degree (A. A.) or equivalent from two-year College or
technical school; or one to two years related experience and/or
training; or equivalent combination of education and
experience.
PREFERRED SKILLS/EXPERIENCE:
Reasonable accommodations may be made to enable individuals with
disabilities to perform the essential functions.
HYBRID SCHEDULE:
Entry Level
About TEKsystems:
We're partners in transformation. We help clients activate ideas
and solutions to take advantage of a new world of opportunity. We
are a team of 80,000 strong, working with over 6,000 clients,
including 80% of the Fortune 500, across North America, Europe and
Asia. As an industry leader in Full-Stack Technology Services,
Talent Services, and real-world application, we work with
progressive leaders to drive change. That's the power of true
partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all
applications without regards to race, sex, age, color, religion,
national origin, veteran status, disability, sexual orientation,
gender identity, genetic information or any characteristic
protected by law.
Keywords: TEKsystems Careers, Bel Air North , Technical Support Specialist, IT / Software / Systems , Quakertown, Maryland
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